Me05 Terms & Conditions – Complete Guide to Using the Malaysia Platform

1. Introduction

These Terms & Conditions ("Agreement") govern the relationship between me05 ("we", "platform", "company") and you as the user ("member", "player", "you") who accesses or uses the services provided through the me05.my website and mobile application.

me05 is an online entertainment and gaming platform operating under a valid international gambling licence. Our platform is designed specifically to serve adult players from Malaysia, offering access to a wide range of games including video slots, Live Casino, interactive game shows, and other games that may be added or modified from time to time as needed.

This Agreement takes full effect from the date you register your first me05 account. Any use of the platform after the effective date of updated terms will be considered acceptance of those updated terms. me05 recommends that you review this page periodically to ensure you are always aware of the current terms in effect.

2. Member Eligibility

To register and use the me05 platform, you must meet all of the following eligibility criteria without exception:

• Aged 18 years of age or older at the time of registration. me05 does not permit anyone under the age of 18 to register or use the platform in any capacity.
• An individual — not a company, organisation, or any other legal entity.
• Not listed on a self-exclusion register from any recognised gambling platform.
• Not located in any jurisdiction where the use of online gambling platforms is explicitly prohibited under local law.
• Act in your own personal capacity — not as an agent, proxy, or representative on behalf of another person.

Me05 reserves the right to request age and identity verification at any time. Failure to provide the required verification documents within the specified timeframe may result in the temporary suspension or permanent closure of your account, along with any balance held within it, until compliance is achieved.

3. Account Registration

3.1 Registration Information

When registering for a me05 account, you are required to provide accurate, complete and up-to-date information, including your full name as stated on your identification document, an active phone number, and a valid email address. me05 reserves the right to verify this information at any time through a Know Your Customer (KYC) process.

3.2 One Account Policy

Each individual is only permitted to hold one me05 account only. Opening more than one account by the same individual — whether using a different name, email address, phone number, or payment details — is strictly prohibited and may result in the closure of all associated accounts and the freezing of any existing balances.

3.3 Account Verification

Me05 may require account verification (identity verification) before processing your first withdrawal or when unusual activity is detected. Documents that may be requested include a copy of your MyKad or valid Malaysian passport, proof of current address, and proof of ownership of the payment method used.

4. Deposits & Payments

4.1 Accepted Deposit Methods

Me05 supports the following local Malaysian digital payment methods for deposits:

• Touch 'n Go eWallet — processed instantly, no additional fees
• GrabPay — processed instantly, no additional fees
• Boost eWallet — processed instantly, no additional fees
• ShopeePay — processed instantly, no additional fees
• DuitNow — direct bank transfer, processed instantly
• FPX Internet Banking — including Maybank2u, CIMB Clicks, and all major Malaysian banks

4.2 Deposit Limits

The minimum deposit per transaction on the me05 platform is RM 20. No maximum deposit limit is set at the platform level; however, daily or weekly limits may be applied based on your account verification status or at your own request via the Responsible Gaming feature.

4.3 Deposit Funds

All funds you deposit into your me05 account are solely for entertainment and gaming purposes. me05 does not pay interest on your account balance. Deposits left unused for more than 12 consecutive months may be subject to the inactive account policy outlined in Section 10 of this document.

5. Withdrawal of Winnings

5.1 Withdrawal Requirements

To withdraw winnings from your me05 account, the following conditions must be met:

• Your account must have completed the appropriate identity verification process.
• Any active bonus with a rollover requirement must be fully completed before the associated winnings can be withdrawn.
• The minimum withdrawal amount is RM 30 per transaction.
• Withdrawals may only be made to a bank account or eWallet registered in the same name as your me05 account.

5.2 Processing Time

Me05 strives to process all withdrawal requests within 5 minutes for eWallet withdrawals and one business day for withdrawals to a bank account via FPX. However, under certain circumstances such as security checks, high volume of requests, or banking system disruptions, processing may take longer.

5.3 Rejected Withdrawals

Me05 reserves the right to decline or delay any withdrawal request where there is reasonable cause, including but not limited to: incomplete identity verification, suspicious activity, unfulfilled bonus requirements, or an ongoing compliance-related investigation.

6. Bonus & Promotions

6.1 Welcome Bonus

New me05 members are eligible for a welcome bonus, which is automatically credited after a successful first deposit. The value and conditions of the welcome bonus are as stated on the current me05 promotions page and may change from time to time. The welcome bonus may only be claimed once per individual.

6.2 Rollover / Turnover Requirements

All bonuses awarded by me05 are subject to a minimum wagering requirement before they can be withdrawn as cash. The wagering requirement will be clearly stated in the terms of each respective promotion. In general, wagering is calculated based on the total amount bet using the bonus funds.

6.3 Bonus Abuse

Me05 actively monitors bonus usage to ensure it is used as intended. Actions such as registering multiple accounts to claim bonuses repeatedly ("bonus abuse"), using another person's account to circumvent wagering requirements, or placing bets through combinations specifically designed to fulfil rollover conditions without genuine risk — all of these constitute bonus abuse and may result in bonus forfeiture and account closure.

6.4 Promotion Modifications & Withdrawals

Me05 reserves the right to modify, suspend or terminate any promotion or bonus programme at any time with reasonable notice to affected members. In cases of clear abuse, me05 reserves the right to withdraw a bonus immediately and without prior notice.

7. Game Rules

7.1 Game Fairness

All games available on the me05 platform use a Random Number Generator (RNG) that has been audited and certified by internationally recognised independent certification bodies. This ensures that every game outcome is entirely random and cannot be manipulated by either me05 or the player.

7.2 Technical Errors

In the event of any technical error, system disruption, or incorrect pricing displayed during a gaming session, me05 reserves the right to void the affected bets and refund the original stake to the player. me05 is not liable for any losses arising from technical errors beyond our control.

7.3 Game Results

The results of all games on the me05 platform are final once a game round has concluded. Any dispute regarding a game result must be submitted to the me05 support team within 72 hours from the time of the incident. Results that were credited or debited more than 72 hours ago will not be considered for review, except in cases of clear fraud.

7.4 Betting Limits

Every game at me05 has minimum and maximum betting limits set by the game provider, which are clearly displayed within the game interface. Players are encouraged to review these limits before starting a gaming session.

8. Account Security

You are fully responsible for maintaining the security of your me05 account. This includes:

• Keep your password confidential and do not share it with anyone, including family members.
• Using a strong password — a combination of uppercase and lowercase letters, numbers, and symbols.
• Enable the two-factor authentication (2FA) feature available in your me05 account settings.
• Log out of your account after every session, especially when using a shared device or public Wi-Fi network.
• Report immediately to the me05 support team if you suspect your account has been accessed without authorisation.

Me05 will not be held liable for any financial losses arising from your failure to safeguard your own login credentials, unless it is proven that the breach was the result of negligence on the part of me05.

9. Prohibited Activities

The following are strictly prohibited on the me05 platform and may result in immediate account closure, balance freezing, and potential legal action:

• Identity fraud — registering using another person's information or false details.
• Money laundering — using the me05 platform to process or conceal funds obtained through illegal means.
• Use of bots or automated software — using any script, bot, automation software, or other tool to play, make decisions, or access the platform without genuine human action.
• Player collusion — colluding with other players to gain an unfair advantage in a game, particularly in multiplayer or Live Casino games.
• Bonus abuse — as stated in Section 6.3 above.
• Game manipulation — any attempt to exploit software bugs, system vulnerabilities, or other technical conditions to obtain illegitimate winnings.
• Transfers between accounts — transferring funds between different me05 accounts without explicit approval from me05.

Me05 employs sophisticated fraud detection technology and collaborates with industry networks to identify and address all forms of prohibited activity listed above. Any losses arising from prohibited activities will not be compensated by me05.

10. Account Closure & Suspension

10.1 Closure by Player

You may close your me05 account at any time by contacting our support team. Prior to closure, all eligible account balances will be processed for withdrawal upon review and confirmation that all terms have been met.

10.2 Closure by me05

Me05 reserves the right to suspend or close the account of any member for the following reasons:

• Breach of any terms set out in this document.
• Suspected fraudulent activity or money laundering.
• Failure to provide the requested identity verification documents.
• A request from the relevant legal authorities.
• The player declares that they are under 18 years of age.

10.3 Inactive Accounts

Me05 accounts that show no activity for 12 consecutive months will be considered inactive. me05 reserves the right to impose a monthly inactive account management fee of RM 10, or to freeze the account. You will be notified via email before any such action is taken.

11. Amendments to Terms & Conditions

Me05 reserves the right to modify, add to, or remove any part of these Terms & Conditions at any time. Members will be notified of any significant changes via their registered email address and/or an in-platform notice, with at least 14 days before the changes take effect, except in cases involving immediate legal requirements.

Your continued use of the me05 platform after the effective date of any amendment will be considered full acceptance of the revised terms. If you disagree with any amendment, you have the right to close your account before it takes effect without any penalty.

12. Contact Us

If you have any questions, complaints, or require clarification regarding these me05 Terms & Conditions, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available on the me05 platform, 24 hours a day, 7 days a week
• WhatsApp: Stated on the platform's support page

Me05's trained, Malay-speaking support team is available to assist you at all times. We strive to respond to all enquiries within 3 minutes during peak hours and promptly at all other times. For more complex enquiries, we are committed to providing a full response within 24 business hours.

For information on how we protect your personal data, please read our me05 Privacy Policy. For information on responsible gaming and the tools we provide, please visit Responsible Gaming page us.