Six core principles that define how me05 manages the privacy and personal data of every Malaysian player
All personal information and financial transaction data you submit to me05 is protected by 256-bit SSL encryption technology — the same standard used by Malaysia's major banks such as Maybank and CIMB. None of your data is transmitted unprotected over the internet.
Me05 has never sold, rented or transferred your personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — it is not a business asset of ours. This is not merely a company policy; it is a legal commitment we uphold in full.
You have the full right to access, correct, update or request the deletion of personal data that me05 holds about you. The process is straightforward — simply contact the me05 support team and we will handle your request within 14 working days, in accordance with Malaysia's PDPA requirements.
The me05 Privacy Policy is drafted in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). This means all collection, processing and storage of your personal data complies with Malaysia's recognised data protection legal framework — providing you with robust legal protection.
Your personal data is stored on servers protected by multi-layered physical and digital security measures. Access to player data at me05 is restricted solely to staff who require it to carry out their duties, and all access is automatically logged and monitored at all times.
Me05 respects your communication preferences. You can choose which notifications you wish to receive — promotions, security updates or platform news. All me05 marketing emails include a clear unsubscribe link, and requests to stop receiving communications are processed within 48 hours.
me05 ("we", "platform") are fully committed to protecting the privacy and personal data security of every individual ("you", "player", "member") who uses our online gaming platform at me05.my. This Privacy Policy is drafted in accordance with the provisions of Malaysia's Personal Data Protection Act 2010 (PDPA) and reflects industry best practices in the management of personal data on digital platforms.
We understand that your trust in me05 depends not only on fair gameplay and fast payouts, but also on the confidence that your personal information is handled with responsibility, transparency and integrity. This document is concrete proof of that commitment.
This Privacy Policy applies to all information we collect through the me05.my website, the me05 mobile app, email and WhatsApp communications, and any other channels you use to interact with the me05 platform. It also applies to data we collect when you contact our customer support team.
When you register an account or use our services me05, you provide the following information to us directly:
When you use the me05, our systems automatically record certain technical information for security, user experience improvement, and analytics purposes:
| Data Type | Purpose of Collection |
|---|---|
| IP Address | Security, location verification and fraud prevention |
| Browser Type & Version | Optimising the me05 platform display on your device |
| Device Type & OS | Ensuring compatibility with the me05 mobile app |
| Game Activity Log | Winnings verification, dispute investigation, and compliance |
| Transaction Records | Financial records, audits and legal compliance |
| Session Data | Account security and suspicious activity detection |
| Cookie Data | User preferences and personalised experience (see Section 6) |
In certain cases, me05 may receive information about you from legitimate third-party sources, such as identity verification service providers, payment networks including Touch 'n Go eWallet, GrabPay, DuitNow or FPX, and relevant regulatory bodies. Any data received from these sources is used exclusively for identity verification and legal compliance purposes.
me05 uses your personal data solely for legitimate and necessary purposes in connection with the provision of our services. The primary purposes for which your data is used are as follows:
With your consent, me05 may contact you about promotions, bonuses and special offers relevant to your gaming interests. You may withdraw this consent at any time through your account settings or by contacting me05 support.
me05 does not sell, rent or transfer your personal data to any third party for marketing purposes. However, there are limited situations where we may need to share your data with certain parties:
Me05 works with carefully selected third-party service providers to help us deliver our services. These include payment processing providers (Touch 'n Go, GrabPay, DuitNow, and FPX networks), identity verification service providers, cloud computing service providers, and analytics service providers. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for specific, agreed-upon purposes.
Me05 may be required to disclose your personal data when compelled to do so by Malaysian law, a court order, regulatory authority directive, or a lawful law enforcement agency. In such circumstances, we will notify you of the disclosure where we are legally permitted to do so.
In certain circumstances, me05 may disclose personal data where necessary to protect the rights, property or safety of me05, our customers or the public — for example, in serious fraud investigations or money laundering cases.
me05 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, modification or destruction:
While we take all reasonable steps to protect your data, no security system can be guaranteed to be 100% secure. We therefore encourage you to take your own protective measures, such as using a strong password, enabling 2FA on your me05 account, and staying vigilant against suspicious emails or messages claiming to be from me05.
Cookies are small text files stored on your device when you visit a website or use an app. They allow platforms such as me05 remembering your preferences, automatically verifying your identity on subsequent visits, and collecting analytics on platform usage patterns.
You can manage your cookie settings through your web browser. Most modern browsers allow you to view, delete or block cookies from specific websites. Please note, however, that blocking all cookies may affect the functionality of the platform. me05 and your gaming experience. We recommend blocking non-essential cookies only if you have specific privacy concerns.
As a player me05 who are Malaysian citizens or residents, you have the following rights under the Personal Data Protection Act 2010 (PDPA) in relation to the personal data we hold about you:
You have the right to request a copy of the personal data me05 holds about you. Requests will be processed within 21 business days. A reasonable administrative fee may apply for requests involving a large volume of data.
If you find that the personal data me05 holds about you is inaccurate, incomplete or outdated, you have the right to request a correction or update. Changes will be processed within 14 business days of receiving a valid request.
For data we process based on your consent (such as marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing that took place prior to the withdrawal.
In certain circumstances, you have the right to object to me05's processing of your personal data — particularly where processing is carried out for direct marketing purposes. me05 will cease processing for such purposes upon receiving a valid objection from you.
If you believe me05 has processed your personal data in a manner that violates Malaysia's PDPA, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia. However, we encourage you to contact us first at [email protected] so that we can address any concerns directly.
To exercise any of the rights described above, please contact the me05 Privacy Officer by email at [email protected] or through our standard support channels. We will verify your identity before processing any privacy rights request in order to protect the security of your account.
me05 retains your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines on retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Active Account Data | For the duration of active account + 5 years | Legal requirements & compliance |
| Financial Transaction Records | 7 years after the transaction | Malaysian audit & tax requirements |
| KYC Documents | 5 years after account closure | AML compliance & regulatory requirements |
| Game Activity Log | 3 years | Dispute resolution & auditing |
| Customer Support Records | 3 years | Service references and improvements |
| Marketing Data | Until consent is withdrawn | Basis of user consent |
Once the designated retention period has ended, me05 will securely delete or destroy your personal data using methods that ensure it cannot be recovered. In cases where immediate deletion is not technically feasible, the data will be encrypted and quarantined until it can be safely deleted.
Platform me05 is exclusively for individuals aged 18 and above. We do not knowingly collect or store personal data from anyone under the age of 18. If we discover that an individual under 18 has registered a me05 account, we will immediately:
We encourage parents and guardians to monitor their children's online activity and ensure they do not access online gaming platforms such as me05. If you believe a minor has registered a me05 account without your knowledge, please contact us immediately at [email protected] for prompt action.
me05 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, new Malaysian legal requirements, or developments in the data protection industry. Members will be notified of any significant changes through:
Your continued use of the me05 platform after any changes take effect will be considered acceptance of the updated Privacy Policy. If you do not agree with the changes made, you have the right to close your account before they take effect by contacting the me05 support team.
If you have any questions, concerns or complaints regarding how me05 manage your personal data, or if you wish to exercise any of the privacy rights outlined in this document, please contact us through the following channels:
All privacy-related enquiries will be responded to within 5 business days. For requests requiring thorough review — such as data access requests or complex data protection complaints — we are committed to providing a full response within 21 working days in compliance with Malaysia's PDPA requirements.
We at me05 values the trust you place in us when it comes to managing your personal data. Every privacy-related enquiry we receive is taken seriously and handled with the level of priority it deserves, in keeping with your safety and peace of mind as our player.
Multiple layers of security working around the clock to safeguard the privacy of Malaysian players
One of the questions we most frequently receive from players me05 from new members is: "Is my bank or eWallet information safe when I deposit at me05?" The short answer is yes — completely safe. The longer answer involves explaining the multi-layered protection framework we have built and continuously maintain.
When you make a deposit via Touch 'n Go eWallet, GrabPay or DuitNow at me05, your payment information never passes directly through me05's servers. Instead, transactions are processed through a PCI-DSS certified payment gateway — the highest security standard for card and eWallet data processing. me05 only receives confirmation that a payment was successful, not your account number or eWallet password.
For personal information such as the name, phone number and email address you register with me05, all of this data is stored in encrypted databases protected by strict access controls. Only staff with a specific operational need are permitted to access this information, and every access is logged in an audit trail that is automatically monitored.
Me05 also conducts regular penetration testing carried out by independent external cybersecurity experts. This means we proactively attempt to "break into" our own systems to identify vulnerabilities before bad actors can exploit them. Any weaknesses discovered are addressed immediately as the highest priority.
In terms of legal compliance, me05 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the collection and processing of personal data in Malaysia. We view PDPA compliance not merely as a legal obligation, but as the foundation of the trust we build every day with more than 500,000 members me05 across Malaysia.
You have full control over your personal data. Contact us at [email protected] to:
All me05 payment methods use high-grade security protocols:
Answers to the most frequently asked questions from me05 players about privacy and data protection
Deepen your understanding by reading other important documents on the me05 platform
Me05 protects your privacy with bank-grade 256-bit SSL encryption, Malaysia PDPA compliance, and a firm commitment to never selling your data. Sign up for free and enjoy a welcome bonus of up to RM 1,500, with the peace of mind that your data is always safe with us.
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